Why have I been charged an processing fee?

Iqsyam Isbah

Last Update há 6 meses

We would charge administration or processing fees for dealing with any issues from your rental.You might think you’ve been charged unfairly. However here are some explanation why we charge you on that and here are some issues that normally will cause you to get a processing charge fee:

1. Traffic or parking charge

If you’re caught by a speed or toll-road camera, or commit some other traffic offence, we will contact traffic authority.Once we contact the authority will charge you an administration fee. This is to cover the cost of informing the authority and processing document related to it.

2. Damages to the car

If the car gets damaged during your rental, you are likely to pay an admin charge on top of any repair costs. This is usually called an ‘immobilisation’ charge. It covers the costs to the rental company of the car being off the road – and therefore unable to be rented out – while being repaired.

3. Missing fuel

Our fuel policy is ‘full to full’ and you return the car without filling the tank back up, we will charge you for the missing fuel. extra fee would also be likely be charge to cover the cost of an employee filling the tank

4. Cleaning the car

If your return your rental car very dirty, we will charge you for cleaning it. This is usually called a ‘valeting fee’.

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